1. Definitions and Terms
Inside Tattoo is the trade name of S.C. INSIDE SUPPLIES S.R.L., a Romanian legal entity with its registered office in Pitești, Str. Florilor no. 8, Argeș County, registered with the Trade Register under number J03729/2018, and with fiscal registration code RO39160015.
Buyer is any natural person over the age of 16, a legal entity, or any legal entity that creates an Account on the Site and places an Order or completes a form.
User is any natural person over the age of 16 or a legal entity registered on the Site who, by completing the Account creation process, has agreed to the site-specific clauses in the “Terms and Conditions” and “Privacy Policy” sections of www.insidetattoo.ro.
Account is the section of the Site consisting of an email address and a password that allows the Buyer to place an Order and which contains information about the Client/Buyer and the Buyer’s history on the Site (Orders, fiscal invoices, product warranties, etc.). The User is responsible for ensuring that all information entered when creating the Account is correct, complete, and up-to-date.
My Cart is a section in the Account that allows the Buyer/User to add Products or Services they wish to purchase at the time of adding or at a later time. If the Products or Services are not purchased at the time of adding by placing an Order, the Buyer/User will benefit from the service offered by the Seller to track the Products and Services by receiving Commercial Communications from them.
Site is the online store / presentation website hosted at the web address www.tatuat.ro and its subdomains, and additional addresses that redirect to www.insidetattoo.ro.
Order is an electronic document that serves as a form of communication between the Seller and the Buyer, through which the Buyer transmits to the Seller, via the Site, their intention to purchase Products and Services from the Site.
Products and Services are any product or service listed on the Site, including the products and services mentioned in the Order, which are to be supplied by the Seller to the Buyer as a result of the concluded Contract.
Contract is the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content represents:
all information on the Site that can be visited, viewed, or otherwise accessed using electronic equipment;
the content of any email sent to Buyers by the Seller through electronic means and/or any other available communication method;
any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact information, whether specified or not by the Buyer;
information related to the Products and/or Services and/or prices practiced by the Seller during a specific period;
information related to the Products and/or Services and/or prices practiced by a third party with whom the Seller has partnership contracts, during a specific period;
data related to the Seller, or other privileged data of the Seller.
Question is a form of addressing other Users/Clients/Buyers to obtain information about the Products or Services on a specific page.
Answer is written information transmitted to the User/Client/Buyer who has asked a Question on the Site, on a specific Product page. An Answer is an explanation offered by one User/Client/Buyer to another User/Client/Buyer within a discussion.
Document refers to the present Terms and Conditions.
Commercial Communications are any type of message sent (such as email/SMS/phone/mobile push/webpush/etc.) containing general and thematic information, information about similar or complementary products to those you have purchased, information about offers or promotions, information related to Products and Services added to the “Account/My Cart” or “Account/Favorites” sections, as well as other commercial communications such as market research and opinion polls.
Transaction is the collection or refund of a sum resulting from the sale of a Product and/or Service by Inside Tattoo to the Buyer, using the services of the card processor agreed upon by the Seller, regardless of the delivery method.
Specifications are all specifications and/or descriptions of the Products and Services as stated in their description.
2. Contractual Documents
2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (phone or email) through which the Seller conducts its commercial operations.
2.2. The notification received by the Buyer after placing the Order is for informational purposes only and does not represent acceptance of the Order. This notification is made electronically (email) or by phone.
2.3. For justified reasons, the Seller reserves the right to modify the quantity of Products and/or Services in the Order. If the quantity of Products and/or Services is modified, the Seller will notify the Buyer at the email address or phone number provided by the Buyer when placing the Order and will refund the amount paid.
2.4. The Contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives the shipping notification of the Order from the Seller via electronic mail and/or SMS.
2.5. The Document and the information provided by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Products.
3. Online Sales Policy
3.1. Any User/Buyer is allowed to place an Order. For justified reasons, Inside Tattoo reserves the right to restrict the access of the User/Buyer to placing an Order and/or to some of the accepted payment methods if it considers that, based on the User’s/Buyer’s conduct or activity on the Site, their actions could in any way prejudice Inside Tattoo. In any of these cases, the User/Buyer can contact Inside Tattoo’s Customer Relations Department by email at inside_tattoo@yahoo.com to be informed about the reasons that led to the application of the aforementioned measures.
3.2. Communication with the Seller can be done through direct interaction or through the addresses mentioned in the “Contact” section of the Site. The Seller is free to manage the information received without being required to provide justifications.
3.3. In the event of an unusually high volume of traffic from an internet network, Inside Tattoo reserves the right to require Users/Buyers to manually enter captcha validation codes to protect the information on the Site.
3.4. Inside Tattoo may publish information on the Site about Products and/or Services and/or promotions practiced by it during a specific period and within the limits of available stock.
3.5. All prices for Products and/or Services presented on the Site are expressed in lei (RON) and include VAT.
3.6. In the case of online payments, the Seller is not and cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of the Buyer’s card if the card’s currency differs from RON. The Buyer is solely responsible for this action.
3.7. All information used to describe the Products and/or Services available on the Site (static/dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller; they are used exclusively for presentation purposes.
4. Assignment and Subcontracting
4.1. The Seller may assign and/or subcontract a third party for Services related to fulfilling the Order, with the Buyer’s notification, without requiring the Buyer’s consent. The Seller will always be responsible to the Buyer for all contractual obligations.
5. Intellectual and Industrial Property Rights
5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, is the exclusive property of Inside Tattoo, with all rights obtained in this regard, directly or indirectly (through usage and/or publication licenses), being reserved.
5.2. The Client/Buyer/User is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, expose, or include any Content in any context other than the one originally intended by Inside Tattoo, to include any Content outside the Site, to remove the signs that signify Inside Tattoo’s copyright on the Content, or to participate in the transfer, sale, or distribution of materials made by reproducing, modifying, or displaying the Content, except with the express written consent of Inside Tattoo.
5.3. Any Content that the Client/Buyer/User has and/or obtains access to by any means is subject to the Document, unless the Content is accompanied by a specific and valid usage agreement concluded between Inside Tattoo and the user, and without any implicit or explicit guarantee formulated by Inside Tattoo with reference to that Content.
5.4. The Client/Buyer/User may copy, transfer, and/or use Content only for personal or non-commercial purposes, provided that this does not conflict with the provisions of the Document.
5.5. If Inside Tattoo grants the Client/Buyer/User the right to use, in the form described in a separate usage agreement, certain content to which the Client/Buyer/User has or obtains access as a result of this agreement, this right extends only to that or those contents defined in the agreement, only for the period of the existence of this or these contents on the site or for the period defined in the agreement, under the conditions defined, if they exist, and does not represent a contractual commitment from Inside Tattoo to the respective Client/Buyer/User or any other third party who has/obtains access to this transferred content, by any means, and who could be or is harmed in any way by this content, during or after the expiration of the usage agreement.
5.6. No Content transmitted to the Client, User, or Buyer by any means of communication (electronic, telephone, etc.) or acquired by them through access, visiting, and/or viewing constitutes a contractual obligation on the part of Inside Tattoo and/or the Inside Tattoo employee/representative who mediated the transfer of the Content, if it exists, towards the respective content.
5.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying usage agreement, if it exists, is prohibited.
6. Order
6.1. The Client/Buyer can place Orders on the Site by adding the desired Products and/or Services to the shopping cart, and then completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Product and/or Service is available for purchase as long as there is available stock. Adding a Product/Service to the shopping cart without completing the Order does not result in an order registration, and implicitly, no automatic reservation of the Product/Service.
6.2. By completing the Order, the Buyer consents that all the data provided by them, necessary for the purchase process, are correct, complete, and true at the time of placing the Order.
6.3. By completing the Order, the Buyer consents that the Seller may contact them by any available/agreed-upon means in any situation where it is necessary to contact the Buyer.
6.4. The order is not sent without prior contact with the client, and the order will only be finalized and sent to the client once they have responded to the phone contact.
6.5. The Seller may cancel the Order placed by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of one party to the other or without either party being able to claim damages from the other, in the following cases: 6.5.1. The transaction is not accepted by the Buyer’s card-issuing bank, in the case of online payment; 6.5.2. The transaction is invalidated by the card processor agreed upon by Inside Tattoo, in the case of online payment; 6.5.3. The data provided by the Client/Buyer on the Site are incomplete and/or incorrect.
6.6. The Buyer has the right to withdraw from the Contract, i.e., to return a Product or give up a Service, within 14 calendar days, without providing any reason and without incurring any costs other than delivery costs. Thus, according to OUG no. 34/2014, the period for returning a Product or giving up a Service expires within 14 days from:
the day on which the Buyer physically takes possession of the last Product – in case the Buyer orders multiple products with a single order that will be delivered separately;
the day on which the Buyer physically takes possession of the last Product or the last piece – in the case of a product delivered in multiple lots or pieces.
6.7. If the Buyer decides to withdraw from the Contract, they can send an email to inside_tattoo@yahoo.com or call 0737 661 859.
6.8. If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that came with the product. If the Order has been paid for, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Buyer informed the Seller of their decision to withdraw from the Contract. The amount will be refunded as follows: 6.8.1. for Orders paid online with a card -> by a refund to the account from which the payment was made; 6.8.2. for Orders paid with bank transfer/cash on delivery/bank transfer -> by bank transfer; 6.8.3. for Orders paid with consumer credit -> cancellation/recalculation of the installment contract.
6.9. The Seller may delay the refund of the amount until the sold Products have been received or until proof has been provided that they have been shipped, in case the Seller has not offered to retrieve the Products themselves (the latest date will be taken).
6.10. If a Product and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will refund the value of the Product and/or Service to the Buyer’s account within a maximum of 7 (seven) days from the date the Seller became aware of this fact or from the date the Buyer explicitly expressed their intention to terminate the Contract.
7. Goods/Services for Which the Right of Withdrawal is Not Provided
7.1. The following are exceptions to the right of withdrawal from the Contract: 7.1.1. service contracts, after the full provision of the services, if the execution has begun with the Buyer’s prior express consent and after they have confirmed that they are aware that they will lose their right of withdrawal after the Seller has fully executed the Contract; 7.1.2. the supply of Products and/or services whose price depends on fluctuations in the financial market which the Seller cannot control and which may occur during the withdrawal period; 7.1.3. the supply of Products made according to the specifications presented by the Buyer or clearly personalized; 7.1.4. the supply of Products that are likely to deteriorate or expire quickly; 7.1.5. the supply of sealed Products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer; 7.1.6. the supply of Products that, after delivery, are inseparably mixed with other items, according to their nature; 7.1.7. the supply of sealed audio or video recordings or sealed computer programs that have been unsealed after delivery; 7.1.8. the supply of newspapers, periodicals, and magazines, with the exception of subscription contracts for the supply of such publications; 7.1.9. the supply of digital content not delivered on a tangible medium, if the performance has begun with the Buyer’s prior express consent and after they have confirmed that they are aware that they will lose their right of withdrawal.
8. Confidentiality
8.1. Inside Tattoo will maintain the confidentiality of any information you provide. The disclosure of the information provided can only be made under the conditions mentioned in this Document.
8.2. No public statement, promotion, press release, or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.
8.3. By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own benefit, this information, ideas, concepts, know-how, or techniques that you have sent us through the Site. Inside Tattoo will not be subject to obligations regarding the confidentiality of the information sent, unless the legislation in force provides otherwise.
9. Commercial Communications
9.1. The Buyer/User/Client can change their option at any time regarding the consent given to the Seller for Commercial Communications containing general and thematic information, including information about offers or promotions, as follows:
9.1.2. by changing the settings in the Account in the “Subscribe / Unsubscribe newsletter” section;
9.1.3. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or
9.1.4. by contacting the Seller via email at inside_tattoo@yahoo.com.
9.2. Based on the data related to the “My Cart” and “Wishlist” sections, the Seller will send the Buyer/User Commercial Communications regarding:
changes in the price of Products or Services added to the “Wishlist” section,
recommendations for Products or Services similar to those added to the “Wishlist” section, and
stock availability for Products or Services added to the “Wishlist” section.
9.3. After purchasing a Product or Service, the Seller may send the Buyer/User Commercial Communications regarding:
suggestions of Products or Services recommended for use with the purchased Product or Service.
9.4. The Client/User can unsubscribe at any time from the Commercial Communications mentioned in point 9.3. above by accessing the unsubscribe link displayed in the commercial messages received from Inside Tattoo or by contacting Inside Tattoo in this regard.
9.5. Also, to improve the offer of Products and Services and the shopping experience, we may use your data for market research and opinion polls. The information obtained from this market research and opinion polls will not be used for advertising purposes but only for the purposes mentioned above. Your answers to market research and opinion polls will not be associated with your identity, nor will they be transmitted to third parties or published. You can object to the use of your data for market research and opinion polls at any time by accessing the unsubscribe link displayed in the message or by contacting Inside Tattoo.
10. Invoicing – Payment
10.1. The prices of the Products and Services displayed on the www.insidetattoo.ro site include VAT according to the legislation in force.
10.2. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Products and Services; the Buyer’s obligation is to provide all the information necessary for the invoice’s issuance in accordance with the legislation in force.
10.3. The Seller will send the Buyer the invoice for the Order containing Products and/or Services sold by Inside Tattoo physically with the package. If you do not receive the invoice, you can contact us by email at inside_tattoo@yahoo.com.
10.4. For a correct communication of the invoice related to the Order, the Buyer is obliged to update their Account data whenever necessary and to access the information and documents related to each Order that exist in the Account.
10.5. The payment card data of the User/Buyer will not be accessible to Inside Tattoo, nor will they be stored by Inside Tattoo or by the payment processor integrated into the Site, but only by the transaction authorization institution or another entity authorized to provide card identification data storage services, about whose identity the User/Buyer will be informed before entering the data.
10.6. In certain cases, to maintain the security of Transactions, when registering the Order, the Buyer will be asked to authorize the payment by re-entering the password associated with their Account or by using their fingerprint on mobile terminals that have this feature.
10.7. For security reasons, the User/Buyer is advised not to remain logged into the Site and not to set the automatic login option on mobile devices. The disclosure of the account access password is not permitted, and the use of a strong security password is recommended (e.g., it should contain at least eight characters, including capital letters, lowercase letters, numbers, and special characters).
11. Delivery of Products
11.1. The terms of delivery for Products and Services sold by Inside Tattoo can be found in the “Delivery Information” section.
11.2. The Seller will ensure the proper packaging of the Products and will ensure the transmission of the accompanying documents.
11.3. The Seller will deliver the Products and Services in Romania and in other countries only after verifying the addresses.
12. Warranties
12.1. All Products sold by Inside Tattoo, with the exception of resealed Products, benefit from warranty conditions in accordance with current legislation and the commercial policies of the manufacturers. The Products are new (except for resealed Products), in original packaging, and come from sources authorized by each manufacturer.
12.2. In the case of Products sold and delivered by Inside Tattoo, the warranty certificates are either issued directly by the manufacturer, if they have a service network, or are issued by Inside Tattoo.
12.3. In the case of warranty certificates issued by manufacturers, the Product claimed as defective during the warranty period must be presented directly to the nearest service center mentioned in the certificate. This manufacturer-authorized center will take full responsibility for resolving the warranty claim. The absence of the Product’s warranty certificate must be reported within a maximum of 48 (forty-eight) hours from the receipt of the Product to inside_tattoo@yahoo.com. Any subsequent report will not be considered.
12.7. For resealed Products, the warranty certificate is issued by Inside Tattoo, and the warranty period may be different from the warranty period of the same new, sealed Product. The warranty period is specified in the warranty certificate for each individual resealed Product. The conditions for using, handling, and transporting a resealed Product are the same as for sealed products and they benefit from the same services unless otherwise stipulated on the product page.
13. Transfer of Product Ownership
13.1. Ownership of the Products will be transferred upon delivery, after payment has been made by the Buyer at the location indicated in the Order (delivery is understood as signing for receipt of the transport document provided by the courier or signing for receipt of the fiscal invoice in the case of deliveries made by the Seller’s staff).
14. Liability
14.1. The Seller cannot be held responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller’s fulfillment of any of its obligations under the Order and for damages resulting from the use of the Products and Services after delivery, and especially for their loss.
14.2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by current legislation, is responsible for the activity carried out through their Account.
14.3. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Site’s Terms and Conditions and the Privacy Policy in the latest updated version communicated on the Site, which exists on the date of Account creation and/or Content use and/or Order placement.
14.4. The Seller reserves the right to periodically update and modify the Site’s Terms and Conditions to reflect any changes in the way the Site operates or any changes in legal requirements. The Document is enforceable against Clients/Users/Buyers from the moment it is displayed on the Site. In the event of any such change, we will display the modified version of the Document on the Site, which is why we ask you to periodically check the content of this Document.
15. Writing Reviews, Comments, Questions, and Answers
15.1. Reviews, Comments, Questions, Opinions, and Answers can be written by Users/Clients/Buyers in the “Opinions” sections. The information entered can be both positive and negative and will refer to the characteristics and use of a product or service.
15.2. When registering a specific Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content.
15.3. Each User/Client/Buyer, when submitting a Review/Comment/Question/Answer/Opinion in the mentioned sections, agrees to comply with the following rules:
to refer only to the characteristics and/or the method of use of a specific product or service, avoiding information related to aspects that may change (price or promotional offers) or information related to how the Order is processed;
to use only the Romanian language. Words or expressions that, although not considered Romanian, are widely used in all environments related to the respective field (e.g., stroke, ink, tattoo…) are also allowed;
to use appropriate, non-offensive language, without terms that could offend or affect any other User/Client/Buyer;
to ensure the correct placement of the content entered on the Site.
to ensure that the information they enter is realistic, correct, not misleading, and in accordance with applicable laws, thus also respecting the rights of other parties, copyrights, trademarks, licenses, or other property, publicity, or privacy rights;
to use this feature only to communicate or obtain additional details related to a specific product or service on the Site without referring to other companies that promote the sale and purchase of products or services;
not to provide or request, in any way or to any extent, personal data (contact details, delivery or home address information, phone numbers, email addresses, names and/or surnames, etc.) or any other information that may lead to the disclosure of this personal data;
not to include information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;
not to attempt to defraud the services provided by the Seller or to write Reviews/Comments/Questions/Answers/Opinions that contain advertising material;
not to use the Review/Comment/Question/Answer as a means of communication with the Seller; for this purpose, the Seller’s contact details listed on the Site should be used.
15.4. In addition to a realistic critical evaluation, when submitting a Review, the User/Client/Buyer will also add a relevant Rating for the related product or service. Reviews, along with their corresponding Ratings, will influence the overall Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review with a high Rating leads to an increase in the overall Rating, while a Review with a low Rating leads to a decrease in the overall Rating.
15.5. When a Review/Comment/Question or Answer is flagged by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the Site’s Terms and Conditions. The texts, photos, or videos entered are only removed from the Site after they have been examined by the Seller.
15.6. If the Seller finds a repeated violation of the Terms and Conditions, it reserves the right to suspend the User’s/Client’s/Buyer’s ability to write Reviews/Comments/Questions/Opinions. For reports or complaints related to the purchased Product and/or Service, Buyers can use the email address inside_tattoo@yahoo.com. The maximum period for resolving complaints or reports is 30 calendar days from their receipt.
16. Processing of Personal Data and Use of Cookies
16.1. Please review the www.insidetattoo.ro Privacy Policy regarding the processing of personal data, which is part of this Document.
17. Force Majeure
17.1. Neither party will be liable for the non-performance of its contractual obligations if such non-performance, in whole or in part, is due to a force majeure event. Force majeure is an unpredictable event, beyond the control of the parties, and which cannot be avoided.
17.2. If the event does not cease within 15 (fifteen) days from its occurrence, either party will have the right to notify the other of the automatic termination of the contract, without any party being able to claim further damages from the other.
18. Applicable Law – Jurisdiction
18.1. This contract is subject to Romanian law. Any disputes arising between the Seller and Users/Buyers will be resolved amicably. If this is not possible, the disputes will be settled by the competent Romanian courts in the Municipality of Argeș.